Shocking levels of customer satisfaction on Greater Anglia trains

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Survey of passengers reveals shocking level of satisfaction on Greater Anglia trains. Despite inflation-busting fare rises, Greater Anglia passengers gave company a score of just 40%.

 

A Which? survey of passengers has revealed a shocking level of passenger satisfaction on Greater Anglia trains. Despite inflation-busting fare rises, passengers on Greater Anglia gave the company a score of just 40%. This rates Greater Anglia as joint last in this years survey, making it the worst train company in the UK.

Value for money and cleanliness were particular issues with passengers giving the service a score of just one out of five stars for both. Nationally, eight out of ten passengers think fares are too high. A yearly season ticket from Harlow to London Liverpool Street is now £3,064.00.

Suzy Stride, Labour’s General Election candidate for Harlowsaid:

It’s no surprise that 8 in 10 commuters think fares are too high, when season tickets from Harlow to London Liverpool Street have gone up to £3,044 under this Government. Season tickets have gone up by 20% from 2010 under this Government, costing hard-working commuters hundreds of pounds, contributing to Cameron’s cost-of-living crisis.

What’s worse is that despite these fare rises Greater Anglia’s trains get the worst possible score for cleanliness. When people are shelling out such a huge proportion of their salary to get to work I think they have the right to expect clean trains.

David Cameron and Robert Halfon are still failing to stand up for working people, allowing train companies to hit passengers with inflation-busting fare rises of up to nine per cent a year.”

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Shocking levels of customer satisfaction on Greater Anglia trains

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